Your complete IT department — workstations, servers, networking, security, cloud, phones, and vendor management. One team, one number, everything handled.
Unlimited remote support for day-to-day issues included with every managed device.
Onsite visits and project work billed separately at agreed rates. No surprises on your monthly bill.
We handle the technology so you can focus on your business. When something breaks, you call one number. We handle the rest.
Fast remote support for most issues. Onsite service available in the Columbus metro. Our techs carry common parts — one trip usually gets it done.
Windows & Linux. Setup, configuration, maintenance, lifecycle management. Hardware procurement, OS deployment, and retirement planning.
Firewalls, switches, wireless access points, VPN, and network cabling. Single-office to multi-site deployments.
24/7 device monitoring. Patches, antivirus, endpoint protection. We know about problems before you do.
Nightly backup monitoring, verified restores, disaster recovery planning. Local, cloud, or hybrid — your data, your terms.
Migration, administration, licensing. Email, SharePoint, Teams, OneDrive. User provisioning and license management.
Copiers, printers, scanners, label printers. Driver issues, network printing, scan-to-email, toner management.
We deal with your ISP, phone vendor, copier company. Business pricing, warranty management, RMA processing.
The following support is included at no additional cost with every managed device. For anything outside this list — onsite visits, server upgrades, infrastructure projects — we discuss scope and cost before any work begins.
Onsite visits, server infrastructure work, network engineering, new hardware deployment, and project-level work (office moves, new system rollouts, infrastructure upgrades) are billed at standard hourly rates. We'll always discuss scope and cost before any additional work begins.
No jargon. Just what you actually need to know before calling us.
Break-fix IT means you pay when something breaks — and you wait while it's broken. Managed IT means we're monitoring your systems every day, catching problems before they cause downtime. It also means your staff has someone to call for everyday stuff: password resets, printer issues, new laptop setup — without a bill every time. You trade unpredictable costs for a flat monthly rate and a lot less drama.
Day-to-day remote support is included — desktop troubleshooting, printer issues, password resets, email setup, new employee onboarding, Microsoft 365 support, and more. We also handle 24/7 monitoring and alerting on your devices. Onsite work and project-scope items (like major upgrades or new server deployments) are billed separately at a set hourly rate, and we'll always discuss scope and cost before starting.
Our pricing is per-device and customized to your environment — what you pay depends on the size and complexity of your setup. That means your bill is predictable and your staff can call as often as they need without worrying about the meter running. Contact us for details and we'll put together a quote based on your specific environment, usually within one business day.
Remote support requests are handled same-day, typically within a few hours. We're reachable by phone, email, or through our client portal. For genuine emergencies — a server down, nobody can work — we treat those as priority and respond immediately. We've been doing this for 28 years and our clients have our direct numbers.
Mostly small and mid-sized businesses in the 5–100 employee range. That's our sweet spot — big enough to have real IT needs, small enough that a big enterprise MSP won't give them the time of day. If you're a solo operator or a 200-person company, we can still have a conversation — we're not rigid about it.
Remote support is available anywhere. For onsite work, we primarily serve the Columbus metro area — including Dublin, Westerville, Gahanna, Grove City, Hilliard, Lewis Center, Powell, Worthington, and surrounding communities. If you're in central Ohio, we can almost certainly help. Give us a call and we'll let you know.
Yes. Patch management, endpoint protection, user access controls, and security monitoring are part of what we do. We also offer staff training, phishing simulations, and help with compliance requirements. Cybersecurity isn't a separate product — it's baked into how we manage your environment. See our security services →
After we agree on scope and sign off on an agreement, onboarding usually takes one to two weeks. We do a full audit of your environment, deploy our monitoring tools, document everything, and make sure we know your systems before you have to call us with a problem. Most clients are surprised by how smooth the transition is.
Call us, email us, or chat with Grover. We'll do a quick assessment of your environment and get you a quote.
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